| Customer Service Trainer III Job Description |
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| The following is a full job description for Customer Service Trainer III. Here are the requirements and responsibilities for Customer Service Trainer III along with statistics. If after reading this page you determine that Customer Service Trainer III is not the position you are looking for, you may want to try one of these similar titles: Customer Service Trainer II, Customer Service Trainer I, Customer Service Representative III, Customer Service Supervisor, Customer Service Director, Customer Service Manager, Customer Service Team Leader, Customer Service Representative I, Customer Service Representative II |
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| Requirements and Responsibilities For Customer Service Trainer III |
| Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience. |
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| Also referred to as: Customer Service Representative Coach III, Customer Service Trainer III - Call Center |
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| Similar Jobs: Customer Service Trainer II, Customer Service Trainer I, Customer Service Representative III, Customer Service Supervisor, Customer Service Director, Customer Service Manager, Customer Service Team Leader, Customer Service Representative I, Customer Service Representative II |
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| Level of Education: Customer Service Trainer III Salaries with No Diploma, Customer Service Trainer III Salaries with a High School Diploma or Technical Certificate, Customer Service Trainer III Salaries with an Associate's Degree, Customer Service Trainer III Salaries with a Bachelor's Degree, Customer Service Trainer III Salaries with a Master's Degree or MBA, Customer Service Trainer III Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
