| Customer Service Team Leader Job Description |
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| The following is a full job description for Customer Service Team Leader. Here are the requirements and responsibilities for Customer Service Team Leader along with statistics. If after reading this page you determine that Customer Service Team Leader is not the position you are looking for, you may want to try one of these similar titles: Technical Customer Support Team Leader, Sales Assistant Team Leader, Customer Service Manager, Customer Service Trainer II, Customer Service Trainer I, Customer Service Trainer III, Customer Service Senior Manager, Customer Service Supervisor, Top Customer Service Executive |
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| Requirements and Responsibilities For Customer Service Team Leader |
| Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. |
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| Also referred to as: Customer Care Team Leader, Customer Service and Support Team Leader |
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| Similar Jobs: Technical Customer Support Team Leader, Sales Assistant Team Leader, Customer Service Manager, Customer Service Trainer II, Customer Service Trainer I, Customer Service Trainer III, Customer Service Senior Manager, Customer Service Supervisor, Top Customer Service Executive |
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| Level of Education: Customer Service Team Leader Salaries with a Bachelor's Degree, Customer Service Team Leader Salaries with a Master's Degree or MBA, Customer Service Team Leader Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
