| Customer Service Supervisor Job Description |
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| The following is a full job description for Customer Service Supervisor. Here are the requirements and responsibilities for Customer Service Supervisor along with statistics. If after reading this page you determine that Customer Service Supervisor is not the position you are looking for, you may want to try one of these similar titles: Annuities Customer Service Supervisor, Customer Service Senior Manager, Customer Service Manager, Technical Customer Support Supervisor, Customer Service Representative IV, Customer Service Representative II, Customer Service Representative I, Customer Service Team Leader, Customer Service Representative III |
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| Requirements and Responsibilities For Customer Service Supervisor |
| Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
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| Also referred to as: Customer Care Supervisor, Customer Service and Support Supervisor |
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| Similar Jobs: Annuities Customer Service Supervisor, Customer Service Senior Manager, Customer Service Manager, Technical Customer Support Supervisor, Customer Service Representative IV, Customer Service Representative II, Customer Service Representative I, Customer Service Team Leader, Customer Service Representative III |
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| Level of Education: Customer Service Supervisor Salaries with an Associate's Degree, Customer Service Supervisor Salaries with a Bachelor's Degree, Customer Service Supervisor Salaries with a Master's Degree or MBA, Customer Service Supervisor Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
