| Technical Customer Support Representative III Job Description |
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| The following is a full job description for Technical Customer Support Representative III. Here are the requirements and responsibilities for Technical Customer Support Representative III along with statistics. If after reading this page you determine that Technical Customer Support Representative III is not the position you are looking for, you may want to try one of these similar titles: Technical Customer Support Representative II, Technical Customer Support Representative I, Technical Customer Support Specialist III, Technical Customer Support Team Leader, Technical Customer Support Manager, Technical Customer Support Specialist IV, Technical Customer Support Supervisor, Technical Customer Support Specialist I, Technical Customer Support Specialist II |
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| Requirements and Responsibilities For Technical Customer Support Representative III |
| Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. May train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. |
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| Also referred to as: Technical Client Support Representative III, Technical Customer Support Representative - Tier 3 |
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| Similar Jobs: Technical Customer Support Representative II, Technical Customer Support Representative I, Technical Customer Support Specialist III, Technical Customer Support Team Leader, Technical Customer Support Manager, Technical Customer Support Specialist IV, Technical Customer Support Supervisor, Technical Customer Support Specialist I, Technical Customer Support Specialist II |
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| Level of Education: Technical Customer Support Representative III Salaries with No Diploma, Technical Customer Support Representative III Salaries with a High School Diploma or Technical Certificate, Technical Customer Support Representative III Salaries with an Associate's Degree, Technical Customer Support Representative III Salaries with a Bachelor's Degree, Technical Customer Support Representative III Salaries with a Master's Degree or MBA, Technical Customer Support Representative III Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
