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| Contact Center Scheduler I | | Compare |
| Alternate job titles: Call Center Scheduler I | Contact Center Forecasting and Resourcing Analyst I | Contact Center Metrics Analyst I | Customer Service Center Scheduler I | Workforce Management Analyst I |
| Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes... view job details |
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| Inbound Contact Center Senior Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor, Sr. | Inbound Customer Support and Service Supervisor, Sr. |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Outbound Contact Center Supervisor | | Compare |
| Alternate job titles: Outbound Call Center Supervisor | Outbound Sales Supervisor |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
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| Contact Center Traffic and Scheduling Manager | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Manager | Customer Service Center Traffic and Scheduling Manager | Traffic Workforce Manager |
| Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details |
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| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Supervisor | Customer Service Center Traffic and Supervisor | Traffic Workforce Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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| Medical Call Center Manager | | Compare |
| Alternate job titles: Healthcare Call Center Manager | Medical Contact Center Manager |
| Manages call center daily operations in a hospital. Answers escalated calls about care coordination and addresses concerns with empathy to ensure patient satisfaction. Monitors performance metrics and quality standards for service... view job details |
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| Medical Call Center Supervisor | | Compare |
| Alternate job titles: Healthcare Call Center Supervisor | Medical Contact Center Supervisor |
| Supervises call center daily operations in a hospital. Answers escalated calls about care coordination and addresses concerns with empathy to ensure patient satisfaction. Follows performance metrics and quality standards for... view job details |
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| Medical Call Center Director | | Compare |
| Alternate job titles: Healthcare Call Center Director | Medical Contact Center Director |
| Provides overall leadership and defines a call center's policies, procedures, and ensures compliance in a hospital. Develops performance goals and metrics and sets quality standards for service delivery. Evaluates operations with... view job details |
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| Inbound Contact Center Supervisor | | Compare |
| Alternate job titles: Inbound Call Center Supervisor | Inbound Customer Support and Service Supervisor |
| Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions.... view job details |
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| Contact Center Director | | Compare |
| Alternate job titles: Call Center Operations Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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| Contact Center Manager | | Compare |
| Alternate job titles: Call Center Operations Manager |
| Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Contact Center Senior Manager | | Compare |
| Alternate job titles: Call Center Operations Senior Manager |
| Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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| Call Center Dialing System Administrator | | Compare |
| Alternate job titles: Contact Center Dialing System Administrator | Dialer Administrator |
| Responsible for the administration of the dialing system that controls the flow of inbound/outbound calls to customers. Designs and configures contact center solutions, manages system integrations, and provides technical support to... view job details |
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| Contact Center Supervisor | | Compare |
| Alternate job titles: Call Center Inside Sales Team Leader | Inbound/Outbound Sales Team Leader | Telemarketing Team Leader |
| Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets.... view job details |
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| Medical Call Center Representative | | Compare |
| Alternate job titles: Healthcare Call Center Representative | Medical Contact Center Representative |
| Answers incoming calls about various inquiries in a hospital setting. Assists with appointment scheduling, care coordination, taking patient information, and addressing concerns with empathy to ensure patient satisfaction. Performs... view job details |
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