| Contact Center Traffic and Scheduling Assistant Job Description |
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| The following is a full job description for Contact Center Traffic and Scheduling Assistant. Here are the requirements and responsibilities for Contact Center Traffic and Scheduling Assistant along with statistics. If after reading this page you determine that Contact Center Traffic and Scheduling Assistant is not the position you are looking for, you may want to try one of these similar titles: Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Senior Assistant, Contact Center Traffic and Scheduling Analyst I, Contact Center Scheduler I, Contact Center Director, Contact Center Manager |
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| Requirements and Responsibilities For Contact Center Traffic and Scheduling Assistant |
| Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. Generates and provides call volume reports to leadership. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. |
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| Also referred to as: Call Center Traffic and Scheduling Assistant, Contact Center Traffic and Scheduling Coordinator, Customer Service Center Traffic and Scheduling Assistant, Traffic Workforce Assistant |
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| Similar Jobs: Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Supervisor, Contact Center Traffic and Scheduling Senior Assistant, Contact Center Traffic and Scheduling Analyst I, Contact Center Scheduler I, Contact Center Director, Contact Center Manager |
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| Level of Education: Contact Center Traffic and Scheduling Assistant Salaries with No Diploma, Contact Center Traffic and Scheduling Assistant Salaries with a High School Diploma or Technical Certificate, Contact Center Traffic and Scheduling Assistant Salaries with an Associate's Degree, Contact Center Traffic and Scheduling Assistant Salaries with a Bachelor's Degree, Contact Center Traffic and Scheduling Assistant Salaries with a Master's Degree or MBA, Contact Center Traffic and Scheduling Assistant Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
