| Contact Center Scheduling Manager Job Description |
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| The following is a full job description for Contact Center Scheduling Manager. Here are the requirements and responsibilities for Contact Center Scheduling Manager along with statistics. If after reading this page you determine that Contact Center Scheduling Manager is not the position you are looking for, you may want to try one of these similar titles: Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Supervisor, Contact Center Manager, Contact Center Senior Manager, Inbound Contact Center Manager, Contact Center Scheduler I, Contact Center Scheduling Supervisor |
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| Requirements and Responsibilities For Contact Center Scheduling Manager |
| Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
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| Also referred to as: Call Center Scheduling Manager, Contact Center Agent and Resources Scheduling Manager, Customer Service Center Forecasting/Optimization Manager, Workforce Management and Scheduling Manager |
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| Similar Jobs: Contact Center Traffic and Scheduling Manager, Contact Center Traffic and Scheduling Analyst III, Contact Center Traffic and Scheduling Analyst II, Contact Center Traffic and Scheduling Supervisor, Contact Center Manager, Contact Center Senior Manager, Inbound Contact Center Manager, Contact Center Scheduler I, Contact Center Scheduling Supervisor |
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| Level of Education: Contact Center Scheduling Manager Salaries with a Bachelor's Degree, Contact Center Scheduling Manager Salaries with a Master's Degree or MBA, Contact Center Scheduling Manager Salaries with a JD, MD, PhD or Equivalent |
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| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
